Do You Need Help With Your Financial Circumstances?

Option 1

Change of payment date

A change of payment date may assist you if you are experiencing a period of financial difficulty. For example, you may have changed jobs and your payday has changed. Please note, you will not be charged to change your payment date; however, restrictions as to which payment dates we can offer may apply. If you would like to request a change of payment date, then please click below:

Option 2

Missed payments under insurance premium finance agreements and premium pay-as-you-go arrangements

We understand that some of our customers may find it difficult to keep up with payments for their insurance policies, where they have a credit agreement to finance their insurance premium payments.

If you have an insurance premium finance agreement with us, Granite Finance Limited, (“Granite Finance”) and you are unable to make your payment as per your payment schedule, you can spread the cost of your missed payment over a period of up to three weeks.

Please note, if you have more than one insurance policy and more than one credit agreement with us, then you will need to apply and pay separately for each policy where you have missed a payment.

How does this work?

If you need to spread the cost of your missed payment, you can do this over two or three weeks. You will need to choose which option you want to take:

Split your payment over two weeks

• You can spread the missed payment by paying it over two equal weekly instalments.
• If you take this option, the first instalment is due today and the second and final instalment is due in seven days’ time.
• You will need to pay the first instalment online by debit or credit card.
• All subsequent attempts will be taken automatically seven days later from the same debit or credit card you initially made a payment with.
• By taking this payment option, you agree that we can collect payment via Continuous Payment Authority (CPA).
• Please note that if we are unable to collect the second instalment in seven days, we will re-attempt the payment two days later.
• If this payment is unsuccessful, you will be required to make your payment manually within seven days of your initial missed payment notification. This can be done by visiting GF Pay Now.
• If we do not receive payment within the agreed timeframes as per your notification, your policy will be cancelled due to non-payment.
• Please ensure that you notify us of any changes to your email address, and that you monitor the email address which you have provided to us regularly, to ensure that you do not miss any important communications from us regarding missed payments.

If you want to take this payment option, then please click below:

Split your payment over three weeks

• You can spread the missed payment by paying over three equal weekly instalments.
• If you take this option, the first instalment is due today, the second instalment is due in seven days’ time. The third and final instalment will be due in a further seven days.
• You will need to pay the first instalment online by debit or credit card.
• All subsequent attempts will be taken automatically seven days later from the same debit or credit card you initially made a payment with.
• By taking this payment option, you agree that we can collect payment via Continuous Payment Authority (CPA).
• Please note that if we are unable to collect any subsequent instalment, we will notify you of this and will re-attempt the payment two days later.
• If this payment is unsuccessful, you will be required to make your payment manually within seven days of your initial missed payment notification. This can be done by visiting GF Pay Now.
• If we do not receive payment within the agreed timeframes as per your notification, your policy will be cancelled due to non-payment.
• Please ensure that you notify us of any changes to your email address and that you monitor the email address which you have provided to us regularly to ensure that you do not miss any important communications from us regarding missed payments.

If you want to take this payment option, then please click below:

Option 3

Alternative payment options for customers with insurance premium finance agreements

We understand that if your situation has changed, due to unforeseen circumstances, the options listed above may not be suitable to assist.

As an alternative solution, you may be eligible for our payment deferral scheme.

What is a payment deferral scheme?

• The payment deferral scheme allows you to delay payment of your instalment by spreading the payment across all remaining instalments.
• No upfront payment is required; however, future instalments will increase to cover your missed payment.

The payment deferral scheme won’t be suitable for everyone and will be looked at on case-by-case basis; eligibility criteria applies.

Is a payment deferral right for me?

• A payment deferral has been designed to support customers struggling with a short period of financial difficulty.
• Deferring a payment will lead to an increased instalment amount due once your deferral has come to an end.
• The total amount repayable under your agreement will remain unchanged — being accepted for the scheme will not reduce the amount you are required to pay.
• If you are accepted under the scheme and your policy is subsequently cancelled, there may be a shortfall due.

Please note, it is important to remember that a payment deferral is only a temporary solution. The scheme should only be used if you are confident that your financial difficulties are short term and revised payments are affordable and sustainable.

How do I know if I am eligible to be considered for the deferral scheme?

If you want to apply for the payment deferral scheme, you must meet all the following:

• you need to have an existing insurance policy;
• you need to have an existing insurance premium finance agreement with Granite Finance;
• you have made at least one repayment, by direct debit or another payment method, under your insurance premium finance agreement with Granite Finance;
• you need to have at least one remaining instalment due (not including the instalment you are looking at deferring);
• at the time you apply for a payment deferral, you do not think that you can make your payment under your insurance premium finance agreement on the due date and no other options are suitable;
• you are satisfied that your financial difficulties are only short term, and the revised increased payments are affordable and sustainable.

If you do think that you are eligible to apply for our payment deferral scheme, then please complete the form using the link below and we can explore the best options for you. We will reply to your request as soon as possible.

If you feel your financial difficulties are going to be more long term, you may benefit from the other options detailed above. Additionally, you can get free and impartial advice on how to how manage your debts. See the section below referenced ‘other debt help and guidance’ for more information.

Other Debt help and guidance

If you are experiencing any financial difficulties, you could get free, non-judgmental, and independent help and advice from several organisations, including:

Money Helper’s Debt Advice

Locator Tool: www.moneyhelper.org.uk/debt-advice-locator or contact them on 0800 138 7777.

StepChange Debt Charity

For debt advice throughout the UK, phone 0800 138 1111 or visit www.stepchange.org.

Citizens Advice

For advice and information on debt and other topics, visit your local Citizens Advice or go to www.citizensadvice.org.uk.